Privacy Policy — e999 Online Gaming Platform

1 Introduction

e999 is an online gaming platform serving adult players in Pakistan. This Privacy Policy explains what personal data we collect when you register, use the platform or contact our support team, how that data is used, who it may be shared with, and how long we retain it.

By creating an e999 account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. The policy should be read together with the e999 Terms and Conditions, which govern the overall relationship between you and the platform.

We take privacy seriously. The data we hold about you is used solely to operate your account, process your PKR transactions, keep the platform secure and, where you have agreed, to send you relevant communications about bonuses, sports events and platform updates. We do not collect data speculatively or beyond what is genuinely needed.

2 Data We Collect

e999 collects different types of information depending on how you interact with the platform. Below is a summary of the main categories of data we collect and the context in which each is gathered:

We collect this data directly from you when you register or use the platform, automatically through cookies and technical logs during your sessions, and occasionally from third-party identity verification or payment processing services where necessary to confirm your identity or process a transaction.

3 How We Use Your Data

The data e999 collects is used for specific, legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes beyond those listed below without first obtaining your consent where required:

• To create and manage your e999 account, including verifying your identity in line with the platform's age and identity requirements.
• To process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast and Bank Transfer, and to maintain accurate transaction records.
• To detect, investigate and prevent fraud, bonus abuse, money laundering and other prohibited activities as described in the Terms and Conditions.
• To provide customer support and respond to your queries, disputes and complaints.
• To send you account-related communications including security alerts, verification requests and withdrawal confirmations.
• To send you promotional communications about bonuses, new games, cricket and PSL-related offers and platform updates — but only where you have not opted out of such communications.
• To analyse platform usage patterns so we can improve the user experience, fix issues and develop new features.
• To comply with any legal or regulatory obligations applicable to the platform's operation.

4 Payment Data

All financial transactions on e999 are conducted in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast or Bank Transfer, certain payment-related data is processed to complete the transaction. This section explains how that data is handled.

• Payment method identifiers — such as your JazzCash mobile number or bank account details used for a transfer — are recorded in your transaction history to allow accurate processing and to support any payment disputes.
• e999 does not store full card numbers, complete bank account credentials or mobile wallet PINs. Sensitive payment authentication data is handled exclusively by the relevant payment provider and is never stored on e999's systems in full.
• Transaction records including deposit amounts, withdrawal amounts, dates and payment methods are retained for account management and fraud prevention purposes.
• Where a withdrawal requires verification, your payment details may be cross-checked against your registered identity data to confirm ownership of the payment method. This is a standard fraud prevention measure.
• In the event of a disputed transaction or suspected fraudulent payment, relevant transaction data may be shared with the payment provider involved to assist with investigation and resolution.

5 Sharing Your Data

e999 does not sell or commercially share your personal data with third parties. However, in order to operate the platform effectively and securely, certain data is shared with specific categories of third-party service providers in the circumstances outlined below:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Identity verification services: Where e999 uses a third-party service to verify your identity or age, the minimum necessary identity data is shared with that provider for verification purposes only.
• Fraud prevention services: Device data, IP addresses and behavioural signals may be shared with fraud detection systems to identify and prevent fraudulent activity on the platform.
• Technology providers: Hosting, infrastructure and analytics providers may have access to technical data in the course of providing services to e999. Such providers are contractually bound to use that data only for the purposes of delivering their services.
• Legal and regulatory disclosure: In circumstances where e999 is legally required to disclose data — such as in response to a court order or a legitimate legal process — we will comply with that requirement. Where permissible, we will notify you of such a disclosure.

All third parties who receive personal data from e999 are required to handle that data securely and in accordance with applicable data protection standards. e999 does not permit third parties to use your data for their own marketing purposes.

6 Cookies and Tracking

e999 uses cookies and similar technologies on its website and mobile app to provide a functional, personalised and secure experience. Cookies are small text files stored on your device that help the platform remember your preferences, keep you logged in and understand how users interact with different parts of the platform.

The categories of cookies used on e999 are as follows:

• Essential cookies: These are required for the platform to function. They handle your login session, maintain your account state between pages and support security features. You cannot opt out of essential cookies while using the platform.
• Preference cookies: These remember your settings such as display preferences and language, so you do not need to re-configure them each time you visit.
• Analytics cookies: These collect anonymised data about how pages are used — such as which game sections are visited most and where players spend time — to help e999 improve the platform experience. No personally identifiable information is included in analytics data.
• Security cookies: These support fraud detection by recording technical signals such as IP address patterns and device fingerprint data across sessions. They are used to identify unusual account activity.

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the platform — for example, disabling session cookies may prevent you from staying logged in. Clearing cookies will log you out of any active session.

7 Data Retention

e999 retains your personal data for as long as is necessary to fulfil the purposes described in this policy, or as required by applicable legal, regulatory or operational obligations. The following general retention principles apply:

• Account data including your registration details and identity documentation is retained for the duration of your active account relationship with e999 and for a reasonable period after account closure.
• Transaction records — including deposit and withdrawal history in PKR — are retained for a minimum period in line with standard financial record-keeping requirements. This supports the resolution of any future payment disputes.
• Support communications including chat transcripts and email correspondence are retained for a period sufficient to allow follow-up on any unresolved queries or complaints.
• Technical and device data collected through cookies and session logs is typically retained for shorter periods and is reviewed regularly. Anonymised analytics data may be retained for longer as it does not identify individuals.
• Data collected during identity verification is retained for as long as required to comply with applicable identity verification obligations.

When data is no longer required for any of the above purposes, e999 will securely delete or anonymise it. You can request information about the retention period applicable to specific categories of your data by contacting e999 support.

8 Data Security

e999 implements technical and organisational measures to protect the personal data it holds from unauthorised access, disclosure, alteration or loss. While no online platform can guarantee absolute security, e999 maintains a range of safeguards appropriate to the nature of the data processed and the risks involved in operating an online gaming platform.

• Account passwords are stored using industry-standard hashing methods. Plaintext passwords are never stored or logged.
• Data transmitted between your device and the e999 platform is protected using encryption in transit.
• Access to personal data within the e999 organisation is restricted on a need-to-know basis. Staff with access to personal data are subject to confidentiality obligations.
• Payment data is handled through secure, encrypted channels. No full card or bank credential data is stored on e999's own systems.
• Security monitoring is in place to detect unusual activity, intrusion attempts and account takeover patterns.

You play an important role in keeping your account secure. Use a strong, unique password for your e999 account, do not share your login credentials, and contact e999 support immediately if you believe your account has been accessed without your authorisation.

9 Your Rights

As a player on the e999 platform, you have a number of rights in relation to the personal data we hold about you. You can exercise any of the following rights by contacting the e999 support team:

• Right of access: You can request a copy of the personal data e999 holds about you. We will respond to access requests within a reasonable timeframe.
• Right to correction: If any personal data we hold about you is inaccurate or incomplete, you can request that it be corrected. Keeping your account details accurate also helps ensure smooth withdrawal processing.
• Right to deletion: In certain circumstances — for example, where your account has been closed and there is no legal obligation to retain the data — you can request that your personal data be deleted. Note that some data may be retained where required by applicable financial record-keeping or fraud prevention obligations.
• Right to restrict processing: Where you dispute the accuracy of data or object to a particular use, you can request that processing be restricted while the matter is reviewed.
• Right to withdraw consent: Where e999 processes your data on the basis of your consent — such as for marketing communications — you can withdraw that consent at any time. Withdrawal of consent does not affect processing carried out before the withdrawal.
• Right to object: You can object to processing carried out on the basis of legitimate interests, including profiling related to fraud prevention, in circumstances where you have grounds to do so.

10 Children and Minors

e999 is strictly an adult platform. The platform is not directed at, and does not knowingly collect personal data from, individuals under the age of 18. The minimum age requirement for creating an e999 account is 18 years. Age verification may be requested at any point during the account lifecycle.

If e999 becomes aware that personal data has been collected from a minor — whether through the provision of a false date of birth at registration or by any other means — the account will be closed immediately, all associated data will be reviewed and handled appropriately, and any balance will be forfeited pending investigation.

Parents and guardians who believe their child may have created an e999 account should contact e999 support immediately. We will investigate the matter promptly and take appropriate action.

11 Third-Party Links

The e999 platform may from time to time reference or link to third-party services — for example, payment provider portals such as the JazzCash or Easypaisa apps, or game developer information pages. This Privacy Policy applies only to the e999 platform itself and does not extend to any third-party websites, applications or services that may be referenced.

When you interact with a third-party service — such as completing a JazzCash deposit through that provider's own interface — you are subject to that provider's own privacy policy and terms of service. e999 has no control over and takes no responsibility for the privacy practices of third-party services.

We recommend reviewing the privacy policy of any third-party service you use in connection with your e999 account, particularly payment providers, to understand how your data is handled in those contexts.

12 Policy Updates

e999 reserves the right to update this Privacy Policy at any time. When changes are made, the updated policy will be published on this page with a revised "Last updated" date at the top. For changes that materially affect how your data is used or your rights in relation to it, we will endeavour to notify you via your registered email address or through an in-platform notification.

Your continued use of the e999 platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with any update to this policy, you should stop using the platform and contact support to request account closure.

13 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the e999 support team. We take all privacy-related queries seriously and will respond as promptly as possible.

You can reach the e999 support team through the contact options available in your account dashboard, or by visiting the FAQ page for answers to common questions. For responsible gaming support, including self-exclusion and deposit limit requests, visit the Responsible Gaming page.